Terms & Conditions | Online Shopping

Last Updated: 4 November 2026

Welcome to HOLD Brighton. These Terms & Conditions govern your use of our website, https://holdbrighton.com/, and the purchase of products through our online store.

At HOLD Brighton, we aim to provide an enjoyable, transparent and reliable shopping experience. These terms explain your rights and responsibilities when browsing our website, purchasing products, making payments, arranging deliveries, requesting returns or interacting with our services.

Please read these Terms & Conditions carefully before placing an order.

By using our website, you agree to comply with the applicable website-use provisions of these terms. When you place an order and a contract is formed, the relevant purchase terms apply to that contract.

Nothing in these Terms & Conditions limits or excludes any statutory consumer rights that cannot legally be restricted.

1. About HOLD Brighton

HOLD Brighton is a UK-based online lifestyle retailer offering a selection of homeware, candles, books, stationery, gifts, decorative accessories and other lifestyle products.

Our website is designed to provide customers in the United Kingdom and eligible international destinations with access to thoughtfully selected products for everyday living and gifting.

Business Information

Trading Name: HOLD Brighton
Website: https://holdbrighton.com/
Email: customer-support@holdbrighton.com
Address: Brighton, BN1 1RD, United Kingdom

Throughout these Terms & Conditions, references to “HOLD Brighton”, “we”, “us” or “our” refer to the business operating this website.

References to “you”, “your” or “customer” refer to individuals accessing our website or purchasing products from us.

2. Acceptance of Terms

By accessing or using our website, you agree to use it lawfully and in accordance with these Terms & Conditions.

When purchasing products, you are responsible for reviewing the relevant product information, prices, delivery charges and other applicable conditions before completing checkout.

We may update these Terms & Conditions from time to time. Changes will generally apply to orders placed after the updated terms take effect and will not retrospectively alter existing contracts without a lawful basis.

If you do not agree with the applicable terms governing website use, please discontinue using the website.

3. Eligibility to Purchase

Customers placing orders through HOLD Brighton must be legally capable of entering into a binding purchase contract.

By placing an order, you confirm that:

You are legally permitted to make the purchase.
The information provided during checkout is accurate and complete.
You are authorised to use the selected payment method.
The products are being purchased for lawful purposes.
You will comply with applicable laws relating to the purchase, importation and use of the products.

We reserve the right to decline orders where we reasonably suspect fraudulent activity, unauthorised transactions or unlawful use of our services.

4. Products and Product Information

HOLD Brighton offers a range of lifestyle products, including home accessories, candles, home fragrance, books, stationery and gifts.

We aim to provide clear, accurate and helpful product descriptions so customers can make informed purchasing decisions.

4.1 Product Descriptions

Product descriptions may include information about materials, dimensions, colours, specifications, features, care instructions and intended use.

We take reasonable care to ensure that product information is accurate and up to date.

If an important product detail is incorrect, we will take appropriate steps to correct it and address any affected orders.

4.2 Product Images

Product photographs are provided to help customers understand the appearance and characteristics of the products.

Actual colours may vary slightly depending on screen settings, lighting and display technology.

Any variation does not affect your statutory rights where a product fails to match its description or otherwise fails to conform to the contract.

4.3 Product Availability

All products are subject to availability.

Although we endeavour to maintain accurate stock information, availability may occasionally change before an order is processed.

If a product becomes unavailable after you place an order, we will contact you to explain the situation and offer an appropriate solution, such as a refund or an alternative product where you agree.

4.4 Product Safety and Instructions

Customers should read and follow any safety warnings, care instructions and usage guidance supplied with a product.

Candles, home fragrance products, decorative accessories and other household items should always be used according to their relevant safety instructions.

Nothing in this section removes our responsibility to supply goods that comply with applicable product safety and consumer protection requirements.

5. Pricing and Currency

All prices displayed on our website are presented in the currency indicated at the time of purchase.

For customers shopping through the UK storefront, prices are generally displayed in British Pounds Sterling (GBP).

Where additional currencies are available, the applicable currency and total amount payable will be displayed during checkout.

5.1 Product Prices

We aim to ensure that all prices are accurate.

Prices may change from time to time due to promotions, supplier costs, availability or other commercial factors.

Changes to prices will not affect orders for which a contract has already been formed, except where a lawful correction or mutually agreed adjustment applies.

5.2 Taxes

Applicable taxes will be included in, or clearly identified alongside, the prices shown during checkout as required by law.

For international purchases, additional import taxes, customs duties or local charges may apply depending on the destination and shipping arrangements.

5.3 Delivery Charges

Delivery charges are calculated or displayed during checkout based on the selected shipping method, destination and relevant order characteristics.

Customers will be informed of applicable delivery charges before completing their purchase.

5.4 Pricing Errors

Despite our efforts, occasional pricing errors may occur.

If we identify an obvious pricing error before accepting an order, we may contact you to confirm whether you wish to proceed at the correct price.

If you do not wish to proceed, any payment already collected for the affected order will be refunded.

We will not unilaterally increase the price of an order after a binding contract has been formed.

6. Placing an Order

When you place an order through HOLD Brighton, you are making an offer to purchase the selected products.

The ordering process generally includes:

Selecting products and adding them to your basket.
Reviewing the items, quantities and prices.
Providing billing and delivery information.
Selecting an available delivery method.
Choosing a payment method.
Reviewing the total order cost.
Confirming and submitting your order.

Before completing checkout, you should check that your order information is accurate.

6.1 Order Confirmation

After submitting an order, you should receive an acknowledgement by email.

An automatic acknowledgement confirms that we have received your order request but does not necessarily mean the order has been accepted.

Unless expressly stated otherwise during checkout, a binding sales contract is formed when we send an order acceptance or dispatch confirmation.

6.2 Order Acceptance

We may be unable to accept an order for legitimate reasons, including:

Product unavailability
Payment authorisation failure
Incorrect or incomplete order information
An obvious pricing or listing error
Delivery restrictions
Reasonable concerns about fraud or unlawful activity

If we cannot accept your order, we will notify you and arrange a refund of any payment collected for the unaccepted products.

7. Payment Methods and Security

Payment must be completed using one of the methods offered at checkout.

Available payment methods may vary depending on your country, currency and the payment services supported by our website.

Payments may be processed by authorised third-party payment providers.

We may carry out reasonable payment verification and fraud prevention checks.

Customers must ensure that their payment information is accurate and that they are authorised to use their chosen payment method.

If a payment cannot be authorised, we may be unable to process the order.

We will never ask you to disclose your full payment card details or account password through ordinary email correspondence.

8. Shipping and Delivery

HOLD Brighton provides delivery services to supported destinations in the United Kingdom and selected international markets.

Delivery options, costs and estimated times depend on the product, destination, courier and fulfilment arrangements.

8.1 UK Deliveries

UK delivery options and estimated delivery times will be displayed on the website or during checkout.

Estimated delivery times are provided for guidance unless a specific delivery date has been expressly agreed.

8.2 International Deliveries

International shipping may be available to selected destinations, including countries in Europe, the United States and other regions.

Shipping availability depends on product restrictions, courier services and local import requirements.

Customers should review the delivery options and total costs shown during checkout before placing an order.

8.3 Dispatch and Fulfilment

Products may be dispatched from our own fulfilment arrangements or through authorised suppliers and fulfilment partners.

Where an order contains products dispatched from different locations, items may arrive in separate parcels.

If separate shipments are necessary, we will aim to communicate relevant delivery information.

8.4 Delivery Estimates

Delivery estimates may be affected by circumstances such as:

Courier network disruption
Severe weather
Public holidays
Customs inspections
International transport delays
Unexpected operational issues

We will take reasonable steps to address delivery delays and communicate material issues.

Unless a different delivery period has been agreed, goods must be delivered without undue delay and within the period required by applicable consumer law.

8.5 Delivery Address

Customers are responsible for providing an accurate and complete delivery address.

If you discover an error in your delivery details, please contact us as soon as possible at customer-support@holdbrighton.com.

We will try to accommodate changes where reasonably possible, although changes may not be possible once an order has been dispatched.

8.6 Lost or Missing Parcels

If your parcel is delayed, missing or appears to have been lost during delivery, please contact our customer support team.

We will investigate the matter with the relevant delivery provider and provide an appropriate remedy where required by law.

Where we arrange delivery, the risk of loss or damage generally remains with us until the goods come into the physical possession of you or a person you have identified to receive them, subject to applicable legal exceptions.

For further information, please refer to our Shipping & Delivery Policy.

9. International Orders, Customs and Import Charges

Customers ordering from outside the United Kingdom should be aware that international shipments may be subject to customs procedures, import duties, local taxes and other charges.

The responsibility for these charges depends on the shipping terms communicated at checkout.

Where import duties and taxes are not included in the order total, customers may be required to pay applicable charges to the relevant authorities or delivery provider.

We will aim to communicate the applicable delivery and import-charge arrangements before an order is placed.

International customers are responsible for ensuring that the products they order may lawfully be imported into their destination country.

If an international shipment encounters customs difficulties, please contact us so we can review the circumstances and explain the available options.

Nothing in this section excludes rights or remedies that apply under mandatory consumer protection laws.

10. Cancelling an Order Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

Email: customer-support@holdbrighton.com

Include your order number and the email address used during checkout.

We will attempt to process the cancellation before dispatch.

If your order has already been dispatched, you may still have the right to cancel under applicable distance-selling legislation.

The cancellation rights described below remain available regardless of whether an order has already entered the fulfilment process, subject to statutory exceptions.

11. Your Right to Cancel — UK Online Purchases

For most products purchased online by UK consumers, you have a legal right to cancel your purchase without giving a reason.

The cancellation period generally expires 14 days after the day you, or a person nominated by you other than the carrier, receives the goods.

Where a single order contains multiple products delivered separately, the cancellation period generally runs from receipt of the final item.

11.1 How to Cancel

To exercise your right to cancel, you must inform us of your decision through a clear statement.

You can contact us at:

customer-support@holdbrighton.com

Please provide your order number and sufficient information to identify your purchase.

You may also use the model cancellation form provided at the end of these Terms & Conditions.

11.2 Returning Cancelled Goods

After informing us that you wish to cancel, you must generally return the relevant goods within 14 days.

Please contact our support team for the appropriate return instructions and address.

Unless otherwise stated before purchase, customers may be responsible for the direct cost of returning goods when exercising their change-of-mind cancellation right.

11.3 Handling Returned Products

You may inspect and handle products to the extent reasonably necessary to establish their nature, characteristics and functioning, as you would in a shop.

Where handling goes beyond what is necessary, we may make a lawful deduction for any resulting reduction in value.

11.4 Refunds Following Cancellation

Where you validly cancel an order under your statutory cancellation right, we will refund the amounts required by law, including the applicable standard outbound delivery cost.

If you selected a more expensive delivery method, we are not required to refund the additional cost above the least expensive standard delivery option offered.

Refunds will generally be made using the original payment method unless you expressly agree otherwise.

We will issue refunds within the legally required timeframe. Where goods must be returned, we may withhold reimbursement until we receive the goods or evidence that they have been sent back, whichever occurs first.

12. Exceptions to the Right to Cancel

Certain products may be excluded from the statutory change-of-mind cancellation right.

Depending on the circumstances, these may include:

Goods made to a customer’s specifications or clearly personalised
Goods liable to deteriorate or expire rapidly
Sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed after delivery
Sealed audio or video recordings or sealed computer software once unsealed after delivery
Other products specifically exempted under applicable legislation

These exceptions apply only where the relevant legal conditions are satisfied.

An exception to the change-of-mind cancellation right does not remove your statutory rights if goods are faulty, misdescribed or otherwise fail to conform to the contract.

13. Returns and Refunds

We want customers to feel confident when shopping with HOLD Brighton.

If you are dissatisfied with a purchase, please contact us so we can explain the available return or refund options.

13.1 Change-of-Mind Returns

For eligible purchases, you may exercise your statutory cancellation rights as explained above.

Any additional voluntary return arrangements will be described in our Returns & Refunds Policy.

13.2 Faulty or Damaged Products

If you receive an item that is faulty, damaged or not as described, please contact us with:

Your order number
A description of the issue
Relevant photographs, where available and helpful
Your preferred contact details

Photographs can help us assess an issue, but they are not an absolute condition of exercising your statutory rights.

We will review the circumstances and provide an appropriate remedy in accordance with applicable consumer law.

13.3 Incorrect Items

If you receive an incorrect product, please contact us promptly.

We will investigate the issue and arrange an appropriate correction, replacement or refund as required.

13.4 Return Shipping Costs

For eligible change-of-mind returns, customers may be responsible for direct return shipping costs where properly disclosed.

Where products are faulty, misdescribed or otherwise do not conform to the contract, we will meet reasonable return costs where required by law.

13.5 Refund Processing

Once a refund has been approved or becomes legally due, it will be processed within the applicable legal timeframe.

Your payment provider may require additional time to reflect the refund in your account.

For detailed instructions, please refer to our Returns & Refunds Policy.

14. Your Statutory Consumer Rights

Nothing in these Terms & Conditions affects your statutory rights.

Under the Consumer Rights Act 2015, goods supplied to UK consumers must generally be:

Of satisfactory quality
Fit for their intended purpose
As described

Where goods do not meet these requirements, consumers may be entitled to remedies including rejection, repair, replacement or a price reduction, depending on the circumstances.

For many faulty goods, UK consumers have a short-term right to reject within 30 days, subject to the statutory rules and exceptions.

Other remedies may remain available after this period.

Our Returns & Refunds Policy and these Terms & Conditions do not replace or restrict these legal protections.

15. Product Care and Responsible Use

Customers should follow the care and safety instructions supplied with purchased products.

For example, candles and home fragrance products should be used in accordance with their relevant safety guidance.

Decorative and household accessories should be handled appropriately for their intended purpose.

We are not responsible for damage arising solely from misuse, improper storage or failure to follow clear and reasonable safety instructions, except where liability cannot legally be excluded.

This provision does not affect your rights in relation to faulty or unsafe products.

16. Customer Accounts

Customers may have the option to create an account on our website.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and keeping your account information accurate.

Please notify us promptly if you suspect unauthorised access.

We may temporarily restrict access where reasonably necessary to investigate security concerns, prevent fraud or protect the website.

You may request account closure by contacting customer-support@holdbrighton.com.

Certain transaction records may need to be retained after account closure to comply with applicable legal obligations.

17. Promotions, Discounts and Special Offers

HOLD Brighton may occasionally offer promotions, discount codes, seasonal offers or special pricing.

Promotional offers may be subject to additional conditions, including eligibility criteria, expiry dates or product exclusions.

Any material conditions will be communicated alongside the promotion.

Unless otherwise stated, promotional codes cannot be exchanged for cash.

We reserve the right to prevent fraudulent or unauthorised use of promotional offers.

We will honour promotions in accordance with their advertised terms and applicable consumer protection laws.

18. Gift Cards and Store Credit

Where gift cards or store credit are offered, their applicable terms, expiry conditions and redemption restrictions will be disclosed before purchase or issue.

Gift cards and store credit may be subject to separate conditions.

Nothing in those conditions will override statutory consumer rights.

19. Intellectual Property

Unless otherwise stated, the content of the HOLD Brighton website, including its branding, text, graphics, website design and original visual materials, is owned by HOLD Brighton or used under appropriate permission or licence.

Third-party trademarks, product photographs, descriptions and brand materials remain the property of their respective rights holders.

You may browse the website and use its content for lawful personal purposes.

You must not reproduce, distribute, commercially exploit or misuse protected website content without appropriate authorisation, except where permitted by law.

20. Acceptable Website Use

You agree not to use our website in any way that is unlawful, fraudulent or harmful.

Prohibited activities include:

Attempting unauthorised access to website systems
Introducing malicious software
Interfering with website functionality or security
Using stolen or unauthorised payment information
Submitting fraudulent orders
Misusing customer accounts
Infringing intellectual property rights
Using automated systems in ways that unlawfully disrupt or overload our services

We may take proportionate steps to prevent or address misuse, including restricting access where appropriate.

21. Third-Party Websites and Services

Our website may contain links to external websites or services.

These may include payment providers, social media platforms, courier services and other third-party resources.

We do not control the content or privacy practices of independently operated third-party websites.

Customers should review the relevant terms and privacy notices when accessing external services.

Nothing in this section excludes responsibility that we cannot lawfully exclude.

22. Privacy and Personal Information

We collect and process personal information to operate our online store, fulfil orders, communicate with customers and provide relevant services.

Our handling of personal information is explained in our Privacy Policy, available at:

Privacy Policy

By using our website, you acknowledge that personal information will be handled as described in the applicable Privacy Policy.

Where consent is legally required for particular processing activities, it will be requested separately.

23. Website Availability and Technical Issues

We aim to keep our website accessible, secure and functioning correctly.

However, temporary interruptions may occur due to maintenance, technical issues, security updates or circumstances outside our reasonable control.

We may update website features, product listings and technical systems as necessary.

We do not guarantee that the website will be uninterrupted or completely free from technical errors.

This does not affect our obligations under any contract formed with a customer or any statutory rights.

24. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

In particular, we do not exclude liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Breach of statutory consumer rights
Any other liability that cannot legally be excluded or restricted

Subject to those protections, we are not responsible for losses that are not reasonably foreseeable consequences of our breach or failure to exercise reasonable care and skill.

Where customers purchase products as consumers, their statutory rights and remedies remain fully applicable.

These Terms & Conditions do not impose an arbitrary financial cap on claims that cannot lawfully be restricted.

25. Events Outside Our Reasonable Control

Certain events may affect our ability to fulfil obligations, including severe weather, natural disasters, major transport disruption, government restrictions or significant infrastructure failures.

Where such circumstances arise, we will take reasonable steps to minimise disruption and keep affected customers informed.

Any impact on delivery obligations, cancellations or refunds will be handled in accordance with applicable consumer law.

26. Complaints and Customer Support

We aim to provide helpful and responsive customer service.

If you have a complaint about a product, delivery, payment, refund or any aspect of your shopping experience, please contact us.

Email: customer-support@holdbrighton.com

Please include your order number where applicable, a clear description of your concern and any relevant supporting information.

We will review your enquiry and aim to provide a fair and reasonable resolution.

If a complaint cannot be resolved directly, you may have access to additional remedies through applicable consumer protection procedures or the courts.

27. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply.

If you are a consumer resident in another part of the United Kingdom or in another country, you may benefit from mandatory protections provided by the laws of your place of residence.

Nothing in these Terms & Conditions removes rights concerning jurisdiction or applicable law that cannot legally be excluded.

Any disputes will be handled by courts having jurisdiction under the applicable legal rules.

28. Changes to These Terms & Conditions

We may revise these Terms & Conditions to reflect changes in our business, website, products, services or legal obligations.

The latest version will be published on this page with an updated revision date.

Unless otherwise permitted by law, changes will not retrospectively alter the terms of a contract already formed.

Customers are encouraged to review the applicable terms before placing an order.

29. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Any invalid provision will be interpreted or removed only to the extent necessary to comply with applicable legal requirements.