Last Updated: 4 November 2026

Welcome to HOLD Brighton. Your privacy is important to us, and we are committed to respecting and protecting the personal information you share with us.

This Privacy Policy explains how HOLD Brighton (“we”, “us” or “our”) collects, uses, processes, stores and protects your personal information when you visit our website, browse our products, place an order, create an account, subscribe to our communications or contact our customer support team.

Our website is available at https://holdbrighton.com/.

We aim to handle personal information transparently and in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and, where applicable, the EU General Data Protection Regulation (EU GDPR) and other relevant privacy laws.

Please read this Privacy Policy carefully to understand how your information is handled.

1. Who We Are

HOLD Brighton is a UK-based lifestyle and online retail business offering a selection of homeware, candles, books, stationery, gifts and other lifestyle products.

For questions concerning this Privacy Policy, the handling of your personal information or your data protection rights, please contact us using the details below.

Business Name: HOLD Brighton
Website: https://holdbrighton.com/
Email: customer-support@holdbrighton.com
Address: Brighton, BN1 1RD, United Kingdom

For the purposes of applicable data protection legislation, the business operating HOLD Brighton is responsible for determining how and why personal information is processed, unless otherwise stated.

2. Information We Collect

We collect personal information when you interact with our website, purchase products, contact us or use our services.

The information collected depends on how you interact with HOLD Brighton.

2.1 Personal Identification Information

When you place an order, register an account, contact us or provide information through our website, we may collect:

• Full name
• Email address
• Telephone number
• Billing address
• Shipping and delivery address
• Country and postal code
• Account registration information
• Customer service correspondence

This information helps us process orders, communicate with customers and provide the services requested.

2.2 Order and Transaction Information

When you purchase products through HOLD Brighton, we may collect and maintain records of:

• Products purchased
• Order numbers and order dates
• Purchase amounts and currencies
• Billing and delivery details
• Payment status and transaction references
• Shipping and tracking information
• Returns, refunds and cancellations
• Customer enquiries relating to purchases

We use this information to manage orders, provide customer support, maintain financial records and meet legal obligations.

2.3 Payment Information

When you make a purchase, payment information is processed through the payment methods and payment service providers available at checkout.

Depending on the payment provider, relevant payment information may include your payment method, billing details, transaction identifiers and payment authorisation status.

Payment providers may process card details and other financial information under their own privacy notices and security arrangements.

We do not require customers to provide complete payment card details through ordinary customer support communications.

2.4 Website and Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• Internet Protocol (IP) address
• Browser type and version
• Device type and operating system
• Pages visited and browsing activity
• Referring websites or search engines
• Date and time of visits
• Website interaction information
• Cookie identifiers and preferences
• Approximate geographical location derived from technical information

This information may be used to operate the website, maintain security, diagnose technical problems and understand website performance.

2.5 Marketing and Communication Preferences

If you subscribe to our newsletter or agree to receive promotional communications, we may collect your email address and information about your marketing preferences.

Where relevant, we may also maintain records of marketing consent, subscription status and communication preferences.

You can withdraw your marketing consent or unsubscribe from promotional emails at any time.

3. How We Collect Your Information

We may collect personal information through several methods.

Information you provide directly: When you complete checkout, create an account, subscribe to a newsletter, submit a contact form, request assistance or communicate with us.

Information collected automatically: When you browse our website, certain technical information may be collected through cookies, server logs and similar technologies.

Information received from service providers: Payment processors, delivery providers and other authorised partners may provide transaction confirmations, delivery updates or information necessary to manage customer orders.

Information from third-party platforms: If you interact with HOLD Brighton through external services, we may receive information that you have chosen to share, subject to the relevant platform’s privacy settings and policies.

We aim to collect only the information reasonably necessary for the purposes described in this Privacy Policy.

4. How We Use Your Personal Information

We process personal information for legitimate business purposes and where an appropriate legal basis exists.

4.1 Processing and Delivering Orders

We use customer information to:

• Confirm and process purchases
• Verify payment status
• Prepare and arrange product deliveries
• Send order confirmations and shipping notifications
• Communicate about delivery issues
• Process returns, cancellations and refunds
• Respond to order-related enquiries

This processing is generally necessary to fulfil our contractual obligations to customers.

4.2 Providing Customer Support

We use personal information to respond to questions, resolve complaints, provide product information and assist with purchases.

We may retain records of customer communications to help resolve issues and maintain service quality.

4.3 Maintaining and Improving Our Website

We may use website information to identify technical problems, improve navigation, evaluate website performance and maintain the security of our online services.

Where this processing relies on cookies or similar technologies that require consent, we will seek the appropriate permission.

4.4 Marketing and Promotional Communications

Where permitted by applicable law, we may use your contact information to send communications about:

• New products and collections
• Special offers and promotions
• Seasonal gifting ideas
• Product recommendations
• Website updates
• News and announcements from HOLD Brighton

We will obtain consent where required and provide an appropriate method to opt out of direct marketing.

4.5 Fraud Prevention and Website Security

We may process information to detect suspicious transactions, prevent fraud, protect customer accounts, investigate misuse and maintain website security.

4.6 Legal and Regulatory Compliance

We may use or retain information when necessary to comply with legal requirements, maintain financial records, respond to lawful requests or establish, exercise or defend legal claims.

5. Legal Bases for Processing Personal Information

Under the UK GDPR and, where applicable, the EU GDPR, we must have a valid legal basis for processing personal information.

Depending on the circumstances, our legal bases may include:

Contractual necessity: Processing information needed to complete purchases, deliver products, manage payments and fulfil customer orders.

Legal obligations: Processing required to comply with tax, accounting, consumer protection and other applicable legal requirements.

Legitimate interests: Processing reasonably necessary to operate and protect our business, improve customer service, maintain website security and prevent fraud, provided those interests are not overridden by your rights and freedoms.

Consent: Processing based on your freely given permission, including certain marketing communications and non-essential cookies.

Where processing relies on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. How We Share Your Information

We do not sell personal information in exchange for money.

However, operating an online retail business requires us to share certain information with trusted service providers and other parties where necessary.

6.1 Payment Service Providers

Payment information may be shared with payment processors, financial institutions and fraud prevention providers to authorise and complete transactions.

6.2 Shipping and Delivery Partners

We may share necessary delivery information with couriers, postal services, fulfilment partners and logistics providers.

This information may include your name, delivery address, telephone number, email address and relevant order details.

6.3 Product Suppliers and Fulfilment Partners

Where products are dispatched or fulfilled by an authorised supplier or fulfilment partner, we may share the information reasonably necessary to prepare, dispatch and deliver your order.

These partners must handle personal information in accordance with their applicable legal obligations and contractual arrangements.

6.4 Website Hosting and Technology Providers

We may use third-party providers for website hosting, website maintenance, security, data storage, order management, email delivery and other technical services.

These providers may process information on our behalf to support website operations.

6.5 Analytics and Marketing Providers

Where enabled and permitted, website analytics and marketing providers may process information about how visitors interact with our website.

Non-essential tracking technologies will be subject to applicable consent requirements.

6.6 Legal Authorities

We may disclose information where required by applicable law, court order or a lawful request from an authorised public authority.

We may also disclose information when reasonably necessary to protect our legal rights or investigate suspected unlawful activity.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support functionality, improve website performance and understand visitor interactions.

Cookies are small files stored on your device when you visit a website.

7.1 Strictly Necessary Cookies

These cookies support essential website functions, including:

• Shopping basket functionality
• Checkout processes
• Customer account authentication
• Website security
• Session management
• Saving essential privacy preferences

Strictly necessary cookies generally do not require consent where a relevant legal exemption applies.

7.2 Analytics Cookies

Analytics cookies may help us understand website traffic, visitor behaviour and how customers interact with our website.

Where required by law, these cookies will only be activated after you provide consent.

7.3 Functional Cookies

Functional cookies may remember preferences such as language, region or other personalisation settings.

Consent will be requested where legally required.

7.4 Advertising and Marketing Cookies

Where used, advertising cookies may help measure marketing campaign performance and display relevant advertisements.

These cookies may be provided by third-party advertising services.

We will request consent before using non-essential advertising cookies where required.

7.5 Managing Your Cookie Preferences

You can manage cookies through your browser settings and any cookie preference controls made available on our website.

You may choose to reject or disable non-essential cookies.

Disabling certain cookies may affect some website features.

For more information, please refer to any Cookie Policy or cookie preference information provided on our website.

8. International Customers and Data Transfers

HOLD Brighton serves customers in the United Kingdom and may also serve customers in the United States, European countries and other international destinations.

To process international orders and operate our website, personal information may need to be accessed, processed or transferred across national borders.

Where personal information is transferred outside the United Kingdom or European Economic Area and applicable data protection legislation requires safeguards, we will take steps to ensure that an appropriate transfer mechanism is in place.

Depending on the circumstances, these safeguards may include:

• Transfers to countries recognised as providing adequate data protection
• Approved contractual safeguards
• Appropriate data protection agreements
• Other legally permitted transfer mechanisms

International delivery partners and payment service providers may process information in the countries where they operate.

Customers may contact us for further information about applicable international data transfer safeguards.

9. How We Protect Your Personal Information

We recognise the importance of protecting customer information against unauthorised access, misuse, loss, alteration and disclosure.

We aim to maintain appropriate technical and organisational security measures proportionate to the information being processed and the risks involved.

Depending on the systems and services involved, these measures may include:

• Encrypted connections for information transmitted through our website
• Access restrictions for customer and order information
• Secure account authentication
• Website security monitoring
• Controlled access to administrative systems
• Security updates and maintenance
• Appropriate arrangements with service providers

No website, online transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions to protect their account credentials and avoid sharing passwords with others.

If you believe your account or personal information has been compromised, please contact us promptly.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including meeting legal, accounting, tax, regulatory and contractual obligations.

Retention periods depend on the nature of the information and the purpose for which it is processed.

For example:

Order and transaction records: May be retained for the period required under applicable accounting, tax and recordkeeping laws.

Customer account information: May be retained while an account remains active and for an appropriate period afterwards where necessary.

Customer service correspondence: May be retained for an appropriate period to resolve enquiries, maintain service records and address disputes.

Marketing information: Generally retained until you unsubscribe, withdraw consent or the information is no longer required for the relevant marketing purpose, subject to necessary suppression records.

Technical and security information: Retained for periods appropriate to website operations, security and applicable legal requirements.

When personal information is no longer required, we will take appropriate steps to delete, anonymise or securely dispose of it.

11. Your Data Protection Rights

Depending on your location and the applicable privacy legislation, you may have certain rights concerning your personal information.

Under the UK GDPR and EU GDPR, these may include:

Right to Access

You may request confirmation of whether we process your personal information and obtain access to information held about you.

Right to Rectification

You may request correction of inaccurate or incomplete personal information.

Right to Erasure

In certain circumstances, you may request the deletion of your personal information.

This right is subject to applicable legal exceptions, including where information must be retained to comply with legal obligations.

Right to Restrict Processing

You may request that we restrict certain processing activities in circumstances permitted by law.

Right to Data Portability

Where applicable, you may request certain personal information in a structured, commonly used and machine-readable format.

Right to Object

You may object to processing based on legitimate interests in certain circumstances.

You also have the right to object to the processing of your personal information for direct marketing purposes.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time.

Rights Relating to Automated Decisions

Where applicable, you may have rights concerning decisions based solely on automated processing that produce legal or similarly significant effects.

Exercising Your Rights

To exercise your data protection rights, please contact:

customer-support@holdbrighton.com

We may request reasonable information to verify your identity before responding to certain requests.

We aim to respond within the timeframes required by applicable law. Under the UK GDPR, this is generally within one month, subject to permitted extensions.

12. Privacy Rights for International Customers

We recognise that customers outside the United Kingdom may be protected by additional privacy laws.

European Union and European Economic Area

Where the EU GDPR applies, customers in the European Union and European Economic Area may exercise the rights available under that legislation.

Additional requirements concerning international data transfers and regulatory representation may apply depending on our activities.

United States

Customers in certain US states may have additional privacy rights under applicable state legislation.

Depending on the relevant law and whether it applies to our business, these rights may include requesting access to, correction of or deletion of personal information, as well as opting out of certain uses or disclosures.

We will assess requests in accordance with applicable legal requirements.

Other International Locations

Customers in other countries may have additional rights under their local data protection legislation.

Where applicable, we will endeavour to respond to requests in accordance with the relevant legal obligations.

13. Marketing Emails and Communications

We may offer customers the opportunity to receive emails about products, promotions, special offers and news from HOLD Brighton.

Where required by law, promotional communications will be sent only after obtaining appropriate consent.

If you no longer wish to receive marketing communications, you may unsubscribe using the link included in promotional emails or contact us directly.

Email: customer-support@holdbrighton.com

Please note that opting out of marketing communications will not prevent us from sending necessary transactional messages, such as order confirmations, delivery notifications or important account-related communications.

14. Third-Party Websites and External Links

Our website may contain links to third-party websites, services or platforms.

These may include payment providers, social media platforms, delivery services and other external resources.

We are not responsible for the privacy practices, security arrangements or content of websites operated independently by third parties.

We encourage customers to review the privacy policies of external websites before providing personal information.

15. Children’s Privacy

Our website is intended for general retail customers and is not specifically directed towards children.

We do not knowingly seek to collect personal information from children where parental consent or another lawful basis would be required.

If we become aware that personal information has been collected from a child in circumstances that do not comply with applicable law, we will take appropriate steps to address the matter.

Parents or guardians who believe a child has provided personal information inappropriately may contact us at:

customer-support@holdbrighton.com

16. Data Breaches and Security Incidents

We take the security of personal information seriously.

If a personal data breach occurs, we will assess its nature, potential consequences and the risks it presents to affected individuals.

Where required by applicable data protection legislation, we will notify the relevant supervisory authority and affected individuals within the legally prescribed timeframes.

We will also take reasonable steps to investigate incidents, reduce potential harm and address identified security weaknesses.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, technology providers or applicable legal requirements.

When changes are made, we will update the “Last Updated” date at the top of this page.

Where required by law, we will provide additional notice or request renewed consent before implementing relevant changes.

We encourage customers to review this page periodically to remain informed about how their information is handled.

18. Complaints and Regulatory Authorities

If you have concerns about how HOLD Brighton collects, uses or protects your personal information, please contact us first so we can investigate and address your concerns.

You also have the right to raise a complaint with an appropriate data protection supervisory authority.

In the United Kingdom, the relevant authority is the Information Commissioner’s Office (ICO).

Information Commissioner’s Office
Website: https://ico.org.uk/

Customers located in the European Union or European Economic Area may also have the right to complain to a relevant supervisory authority under applicable EU data protection legislation.

19. Contact Us

If you have any questions about this Privacy Policy, how your personal information is processed, or how to exercise your privacy rights, please contact our customer support team.

HOLD Brighton

Brighton
BN1 1RD
United Kingdom

Email: customer-support@holdbrighton.com

Website: https://holdbrighton.com/

We welcome questions about privacy and data protection and will aim to respond to enquiries as promptly as reasonably possible.

HOLD Brighton — Thoughtful Living, Beautifully Considered.

Your trust matters to us. We are committed to handling personal information responsibly, transparently and with respect for your privacy.