Last Updated: 4 November 2026

Welcome to HOLD Brighton. We are delighted to bring our thoughtfully selected collection of homeware, candles, books, stationery, gifts and lifestyle products to customers across the United Kingdom and internationally.

We understand that reliable delivery is an important part of your shopping experience. Whether you’re ordering something special for your home, choosing a thoughtful gift or discovering a new favourite, we want you to know what to expect from the moment you place your order until it reaches your doorstep.

As we offer a diverse range of products and serve customers in different countries, shipping methods, delivery charges and estimated delivery times may vary depending on the items purchased, destination and fulfilment arrangements.

This Shipping & Delivery Policy explains how our shipping process works, including order processing, shipping charges, delivery estimates, international customs requirements, tracking information and assistance with delivery issues.

For questions about your order, please contact customer-support@holdbrighton.com.

1. Where We Deliver

HOLD Brighton serves customers in the United Kingdom and selected international destinations.

Our shipping availability may include:

• United Kingdom: England, Scotland, Wales and Northern Ireland, subject to applicable delivery restrictions.
• Europe: Selected countries within the European Union and other European destinations.
• North America: The United States, Canada and other supported destinations.
• Oceania: Australia, New Zealand and other eligible locations.
• Asia and other regions: Selected destinations where international delivery services are available.

Shipping availability may vary depending on the product, destination country, courier services and import regulations.

Not every product can necessarily be shipped to every country.

The availability of delivery to your address will be confirmed during checkout.

If your country or delivery location is unavailable at checkout, please contact our customer support team before placing an order.

2. How Our Shipping Rates Work

At HOLD Brighton, shipping costs are calculated according to the characteristics of your order and the destination.

Because our collections include products of different sizes, weights and fulfilment requirements, we do not apply one universal shipping rate to every order.

Shipping charges may depend on:

• Delivery country and postal code
• Product weight and dimensions
• Number and type of items ordered
• Available courier services
• Standard or express delivery options
• Product-specific handling requirements
• Fulfilment location
• Applicable delivery surcharges
• International shipping restrictions

2.1 Shipping Charges at Checkout

The available delivery options and applicable shipping charges will be displayed during checkout before you confirm your order.

You will have the opportunity to review the total amount payable, including the product price, applicable delivery charges and taxes collected at checkout.

We recommend reviewing these details carefully before completing your purchase.

2.2 Orders Containing Multiple Products

Some orders may contain products that require different shipping methods or are dispatched from different fulfilment locations.

In these circumstances, shipping charges may reflect the combined delivery requirements of the items purchased.

Where applicable, the checkout will display the shipping charges payable for your order.

2.3 Free Shipping Offers

From time to time, we may offer free or discounted shipping on selected products, qualifying orders or specific delivery destinations.

Any such offer will be subject to the eligibility conditions displayed alongside the promotion.

Free shipping is not automatically available for every product or destination.

2.4 Remote Area and Special Delivery Charges

Certain remote, offshore or difficult-to-access destinations may attract additional courier charges.

Where these charges are known and applicable, they will be disclosed before you place your order.

We will not impose undisclosed compulsory delivery charges after a binding order has been accepted.

3. Order Processing and Dispatch

Once your order has been placed, it enters our order processing and fulfilment procedure.

Processing may include:

1. Reviewing and confirming the order details.
2. Verifying payment authorisation.
3. Checking product availability.
4. Preparing the items for dispatch.
5. Arranging collection or delivery through an appropriate shipping provider.
6. Issuing dispatch information where available.

3.1 Processing Times

Order processing times vary depending on the product, stock availability, supplier arrangements and fulfilment location.

Some items may be ready for dispatch sooner than others.

Products requiring special handling, additional preparation or dispatch from a separate fulfilment facility may take longer to process.

Where specific processing or dispatch estimates are available, they will be communicated on the relevant product page, during checkout or in order-related correspondence.

3.2 Weekends and Public Holidays

Order processing and courier collections may be affected by weekends and public holidays.

Public holidays can differ between countries, particularly for internationally fulfilled orders.

These differences may affect dispatch and delivery estimates.

3.3 Order Verification

In certain circumstances, we may need to verify payment or delivery information before processing an order.

If additional information is required, we will contact you using the details provided during checkout.

4. UK Shipping and Delivery

The United Kingdom is our primary market, and we aim to offer suitable delivery options for customers throughout the country.

UK shipping availability may include England, Scotland, Wales and Northern Ireland, subject to product and courier restrictions.

4.1 Standard Delivery

Standard delivery may be available for eligible orders.

The estimated delivery period and applicable charge will depend on the products purchased and the delivery address.

4.2 Express Delivery

Where available, express or priority delivery options may be offered during checkout.

Express delivery availability depends on the product, dispatch location, order processing requirements and destination.

Selecting an express service does not necessarily mean an order will be dispatched on the same day unless this is expressly stated.

4.3 Remote and Offshore UK Locations

Deliveries to certain locations, including remote areas, islands and offshore destinations, may require additional time or different shipping arrangements.

Any applicable charges and delivery restrictions will be disclosed before purchase.

5. European Shipping and Delivery

HOLD Brighton may offer delivery to supported European destinations, including selected countries within the European Union and other European markets.

Shipping charges and delivery estimates may vary depending on the destination and the fulfilment location.

5.1 European Union Deliveries

For orders delivered to EU countries, applicable VAT, customs duties and import procedures depend on the origin of the goods, their value and the shipping arrangements.

Where taxes or duties are collected at checkout, the relevant charges will be identified as part of the order total.

Where additional import charges are payable by the recipient, this arrangement will be communicated before purchase.

5.2 Other European Countries

Deliveries to European countries outside the EU may be subject to different customs, import and tax requirements.

Customers should review the shipping and import-charge information provided at checkout.

5.3 European Delivery Estimates

Estimated delivery times depend on the destination, courier, dispatch location and any customs procedures.

We aim to provide relevant delivery estimates before purchase and will communicate material changes where necessary.

6. Shipping to the United States and Canada

We may offer international delivery to customers in the United States and Canada, subject to product eligibility and courier availability.

6.1 United States

Shipping rates for US orders depend on the destination, product characteristics, shipping method and fulfilment location.

Available delivery options and charges will be displayed during checkout.

Some products may be subject to import restrictions or customs requirements.

6.2 Canada

Delivery to Canada may be available for eligible products.

Canadian orders may be subject to applicable import taxes, duties or customs processing charges depending on the shipping arrangements.

Any charges collected by HOLD Brighton will be shown at checkout.

6.3 North American Delivery Times

Delivery estimates vary depending on the destination, courier service, customs processing and fulfilment arrangements.

Customers should refer to the delivery estimate provided for their order rather than assuming a universal international delivery timeframe.

7. Shipping to Australia, New Zealand and Other Countries

Where supported, HOLD Brighton may offer delivery to Australia, New Zealand and additional international destinations.

Shipping availability is subject to courier coverage, import requirements and product-specific restrictions.

International delivery charges may be higher for larger or heavier products or for destinations requiring specialised shipping arrangements.

Available shipping options and charges will be presented before an order is confirmed.

If your destination is not available at checkout, please contact us to enquire about possible delivery options.

8. Estimated Delivery Times

Delivery times vary depending on the product, dispatch location, selected shipping service and destination.

Delivery estimates are not universal across our product range.

Some products may be dispatched and delivered quickly, while others may require additional preparation or international transportation.

Where possible, we will provide an estimated delivery timeframe before you place your order.

8.1 Dispatch Time vs Delivery Time

Dispatch time refers to the period required to prepare an order and hand it over to a delivery provider.

Delivery time refers to the period between dispatch and arrival at the delivery address.

The total estimated arrival period may include both stages.

8.2 Factors Affecting Delivery

Delivery may be affected by:

• Product availability
• Supplier processing times
• Courier collection schedules
• Weather conditions
• Public holidays
• International transport disruption
• Customs inspections
• Remote delivery locations
• Unexpected operational circumstances

We will take reasonable steps to minimise disruption and assist customers where delivery problems arise.

8.3 Legal Delivery Obligations

Unless a different delivery period has been agreed, UK consumer law generally requires goods to be delivered without undue delay and within 30 days of the contract being formed.

Where delivery is delayed, customers retain their applicable statutory rights, including rights to cancel and obtain a refund in the circumstances provided by law.

Estimated delivery dates do not remove these rights.

9. Multiple Parcels and Split Shipments

Some HOLD Brighton orders may contain products supplied or fulfilled from different locations.

As a result, your order may arrive in more than one parcel.

For example, a candle, a book and a home accessory purchased in the same order may have different dispatch arrangements.

Where this occurs:

• Products may be dispatched on different dates.
• Separate tracking information may be provided.
• Parcels may arrive at different times.
• Different courier companies may be used.
• One item may arrive before another.

Receiving only part of your order does not necessarily mean the remaining items are missing.

If you are concerned about an outstanding item, please contact our customer support team.

10. Shipping Partners and Courier Services

We may use different courier, postal and logistics providers depending on the destination, parcel characteristics and fulfilment arrangements.

The available shipping service may vary between orders.

Where tracking is supported, the relevant courier details and tracking information may be provided after dispatch.

We may use alternative delivery providers where reasonably necessary, provided the replacement service meets our contractual and legal obligations.

11. Order Tracking

Where tracking is available, customers may receive a dispatch notification containing a tracking number or link.

Tracking information can help you monitor the progress of your shipment.

11.1 Tracking Updates

Tracking details may not appear immediately after dispatch.

Some carriers require time to register parcels within their networks.

11.2 International Tracking

Tracking availability and update frequency may vary between international courier networks.

Some shipments may involve multiple transport providers.

11.3 Tracking Assistance

If you have received a tracking number but are unable to locate your parcel, please contact us.

Email: customer-support@holdbrighton.com

Include your order number and any tracking information available.

12. Customs Duties, Import Taxes and International Charges

International shipments may be subject to customs duties, import VAT, sales taxes, brokerage fees and other charges imposed by the destination country.

The applicable charges depend on factors such as:

• Destination country
• Country of dispatch or origin
• Product classification
• Declared customs value
• Applicable tax legislation
• Import thresholds and exemptions
• Shipping terms

12.1 Duties and Taxes Collected at Checkout

Where HOLD Brighton collects applicable duties or taxes during checkout, these charges will be included in or clearly identified alongside the order total.

12.2 Duties and Taxes Payable on Import

For certain international orders, import duties or taxes may be collected by customs authorities or delivery providers.

Where the customer is responsible for these charges, this arrangement will be clearly communicated before purchase.

12.3 Customs Clearance

International parcels may be inspected or held by customs authorities.

Customs clearance times are outside our direct control and may affect delivery estimates.

We will provide reasonable assistance with shipping documentation or delivery enquiries where appropriate.

12.4 Import Restrictions

Some countries restrict the importation of particular goods or materials.

Customers should ensure that the products ordered are permitted in their destination country.

We may restrict delivery of certain products where necessary to comply with applicable regulations.

13. Incorrect or Incomplete Delivery Addresses

Customers should ensure that their delivery details are complete and accurate before placing an order.

Please check:

• Recipient name
• Building or house number
• Street address
• Apartment or unit number
• City or town
• State, county or region
• Postal or ZIP code
• Country
• Contact telephone number, where required

If you discover an error, contact us as soon as possible.

We will attempt to correct the address where feasible.

Changes may not be possible once the parcel has been dispatched.

If a parcel is returned because of incorrect information provided by the customer, we will review the circumstances and explain any lawful and reasonable redelivery arrangements.

14. Missed Deliveries and Unclaimed Parcels

If a delivery attempt is unsuccessful, the courier may:

• Attempt delivery again.
• Leave a delivery notification.
• Offer collection from a local facility.
• Request updated delivery instructions.
• Return the parcel after an applicable holding period.

Please follow the courier’s instructions where appropriate.

If a parcel is returned to the sender, contact us to discuss the available options.

Any redelivery costs or deductions will be handled in accordance with the terms disclosed before purchase and applicable consumer protection law.

15. Delayed Deliveries

We understand that delivery delays can be frustrating, particularly when an order is intended as a gift or for a special occasion.

If your parcel has not arrived within the expected period, please contact our support team.

We will investigate the issue and, where appropriate, contact the delivery provider.

If we cannot deliver within an agreed timeframe, your rights will depend on the circumstances and applicable consumer law.

For UK consumers, the Consumer Rights Act 2015 provides remedies for late delivery, including cancellation and refunds in qualifying circumstances.

We will not require customers to wait indefinitely for undelivered goods.

16. Lost or Missing Parcels

If your order has not arrived and you believe the parcel may be lost, please contact us.

Email: customer-support@holdbrighton.com

Include:

• Your order number
• Delivery address
• Tracking information, if available
• A brief description of the issue

We will investigate with the relevant courier or fulfilment partner.

Where we arranged delivery, responsibility for loss generally remains with us until the goods are delivered into the physical possession of you or a person you nominated, subject to applicable legal exceptions.

Where a parcel is confirmed lost or delivery has otherwise failed, we will provide an appropriate remedy in accordance with your legal rights.

17. Damaged Deliveries

Although we aim to ensure that products are packaged appropriately, damage can occasionally occur during transit.

If your parcel arrives damaged, please contact us as soon as reasonably possible.

Where available, photographs of the packaging and affected products may help us investigate.

Depending on the circumstances and your statutory rights, we may arrange a replacement, repair, refund or another appropriate remedy.

Please refer to our Returns & Refunds Policy for further information.

18. Delivery of Fragile and Special-Handling Products

Certain products, including candles, glassware, ceramics and decorative home accessories, may require additional protective packaging or specialised handling.

These requirements may affect shipping costs or delivery availability.

Some products may be subject to carrier restrictions or international transport regulations.

Where a product cannot be delivered to a selected destination, we will communicate the restriction before accepting the order or provide an appropriate resolution if an issue is discovered afterwards.

19. Cancelling an Order Before Dispatch

If you wish to cancel your order before dispatch, please contact us promptly.

Email: customer-support@holdbrighton.com

We will attempt to stop processing or dispatch where possible.

If the order has already been dispatched, you may still have cancellation or return rights under applicable consumer law.

Please refer to our Returns & Refunds Policy for more information.

20. Refused Deliveries and Returned Shipments

If a parcel is refused, unclaimed or returned to its sender, please contact our customer support team.

We will review the reason for the return and the relevant shipping arrangements.

For international orders, customs-related issues may affect the return process.

Any refund, redelivery charge or deduction will be assessed in accordance with applicable law and the terms disclosed before purchase.

Refusing a parcel does not automatically remove statutory cancellation rights, although customers should communicate their decision to cancel clearly where required.

21. Delivery to Businesses, Hotels and Shared Addresses

Customers may choose to provide a workplace, hotel, reception desk or another shared location as their delivery address.

Please ensure that the recipient and delivery details are accurate.

Where a parcel is delivered to a person authorised to receive it on your behalf, the delivery may be treated as completed in accordance with applicable law.

If you are shipping to a hotel or temporary accommodation, we recommend confirming that the location can accept parcels before placing an order.

22. Customer Responsibilities

To help ensure a smooth delivery experience, customers should:

• Provide accurate delivery information.
• Review shipping costs before checkout.
• Check available delivery estimates.
• Monitor tracking information where provided.
• Respond to reasonable delivery-related communications.
• Follow applicable customs procedures.
• Contact us promptly if an issue arises.

These responsibilities do not remove or restrict your statutory rights as a consumer.

23. Our Commitment to Customers

At HOLD Brighton, we aim to make international shopping as straightforward and transparent as possible.

Our approach to shipping and delivery is built around:

Clear Information: Providing relevant shipping costs and delivery estimates before purchase.

Flexible Delivery Options: Offering available delivery methods appropriate to different products and destinations.

Order Communication: Sharing important order and dispatch information.

Customer Support: Assisting customers with shipping questions, delays and delivery concerns.

Fair Resolution: Addressing delivery problems in accordance with applicable consumer rights.

We recognise that every order is different, particularly when shipping across international borders, and we aim to provide appropriate support throughout the delivery process.

24. Changes to This Shipping Policy

We may update this Shipping & Delivery Policy to reflect changes in courier services, shipping destinations, fulfilment arrangements, business operations or legal requirements.

Updates will be published on this page with a revised date.

Changes will not retrospectively remove rights or alter existing contractual obligations unlawfully.

We encourage customers to review the applicable shipping information before placing an order.

25. Contact Us

If you have questions about shipping rates, delivery destinations, dispatch times, customs charges, tracking or an existing order, please contact us.

HOLD Brighton

Brighton
BN1 1RD
United Kingdom

Email: customer-support@holdbrighton.com

Website: https://holdbrighton.com/

Please include your order number when contacting us about an existing purchase.

HOLD Brighton — Thoughtful Living, Beautifully Considered.

From Brighton to destinations around the world, we aim to make discovering and receiving beautiful homeware, thoughtful gifts and lifestyle products an enjoyable experience.